We at My Divine Grace are dedicated to ensuring your satisfaction with our products and services. Should you need to cancel your order or request a refund, please carefully review our cancellation and refund policy outlined below.
Cancellation Policy:
- Orders for Physical Products: If you wish to cancel an order for physical products, please notify us within 24 hours of placing your order. We will make every effort to accommodate your request if the order has not yet been processed for shipment. Once the order has been shipped, we are unable to cancel it.
- Orders for Digital Products: For digital products such as astrology readings or downloadable content, cancellations must be requested before delivery. Once the product has been delivered or accessed, cancellations cannot be processed.
Refund Policy:
- Physical Products: If you receive a damaged or defective physical product, please contact us immediately with photographic evidence of the damage. We will assess the situation and provide either a replacement or a refund, depending on the circumstances.
- Digital Products: Due to the nature of digital products, we do not offer refunds once the product has been delivered or accessed. However, if you encounter any issues with the digital product, please reach out to our customer support team, and we will do our best to resolve the issue.
- Services: Refunds for services such as astrology readings or consultations are granted at the discretion of My Divine Grace. If you are unsatisfied with the service provided, please contact us within 7 days of the service delivery to discuss your concerns.
How to Request a Refund:
To request a refund for a physical product, digital product, or service, please contact our customer support team via email at guru@mydivinegrace.com. Please include your order number and a brief explanation of the reason for your refund request.
Processing Time:
Refunds will be processed within 7-10 business days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment processor.
Changes to Policy:
My Divine Grace reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By placing an order with My Divine Grace, you agree to adhere to the terms and conditions outlined in this cancellation and refund policy.
If you have any questions or concerns regarding our policy, please don't hesitate to contact us. We are here to assist you and ensure your experience with us is exceptional.